Shipping Policy

This Shipping Policy explains how Matto Group LLC handles delivery for orders placed on shopmatto.com.

Where We Ship

We currently ship to addresses within the United States. We do not advertise international delivery on this website at this time.

Free Shipping

We offer free U.S. shipping on orders over $50. Orders under $50 may show a shipping charge at checkout before payment is completed.

Processing and Transit Times

Most orders are processed within 1-3 business days. Estimated transit time is typically 7-12 business days after processing, depending on the item, destination, carrier, and order volume.

Multiple Packages

Some orders may arrive in more than one package. If your order ships separately, tracking information may be provided for each shipment.

Delays

Carrier delays, weather, high order volume, or address issues may affect delivery timing. If we become aware of a meaningful delay, we will provide an update when possible.

Address Accuracy

Please confirm your shipping address before placing an order. If an address issue prevents delivery, contact us as soon as possible.

Questions

Email: support@shopmatto.com
Phone: 305-570-1513