Return & Refund Policy

We want you to feel confident ordering from Matto Group LLC. If something is not right, contact us and we will help review the best next step.

Return Window

Most eligible items may be returned within 30 days of delivery.

Return Eligibility

Returned items should be unused, in the condition received, and in the original packaging when possible. Some items may not be returnable for safety, hygiene, customization, final-sale, or manufacturer restriction reasons.

How to Start a Return

Contact us before sending an item back. Include your order number, the item you want to return, and the reason for the return. We will provide return instructions if the item is eligible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and help with a replacement, refund, or other resolution where appropriate.

Refund Timing

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Bank or card processing times may vary, but refunds commonly appear within 5-10 business days after processing.

Return Shipping

Return shipping instructions and responsibility for return shipping costs depend on the reason for the return. Please wait for our instructions before mailing anything back.

Contact

Email: support@shopmatto.com
Phone: 305-570-1513